If your company sells items like electronic devices, one type of employee that you’re going to need is someone who offers IT support. They are the people who are skilled when it comes to addressing any types of questions, comments, or concerns that your customers or clients may have about the technical end of product or services. The awesome thing about IT support (also known as “tech support”) is that they are skilled in being able to assist individuals by phone, online chat, or even in-person when needed. That way, problems can get resolved and your customers or clients will be happy.
If you’re needing to hire a new IT support person and you’d like a few tips on how to find the ideal person for the position, here are five tips to get you the results that you’re looking for.
Look for someone who has previous experience.
First and foremost, it’s important that you look for someone who has previous experience. Although it’s definitely helpful if prospective employees have a college degree, you don’t want to spend more time than you planned on training them. So think about what you need your tech support staff to do from the very moment that you hire them and then look for individuals who already have those types of skills and qualifications.
Look for someone who can work well independently.
Tech support individuals are relied upon to help staff in other departments and also customers and clients with certain technical issues. But when there’s not a problem, they tend to spend a lot of time by themselves researching and learning new software. This means that you need to look for someone who works well on their own – someone who does not constantly need to be supervised.
Look for someone who is willing to undergo a few tests.
There are a lot of business owners and managers who will tell you that if there’s one thing they wish they had done more when it came to hiring their staff, it was providing on-site tests before officially offering them the position. The reality is that people can tell you that they are knowledgeable about something they know very little about. So if someone makes it past the first interview, don’t hesitate to test them on certain tasks during the second one. That’s the only way you’ll be able to know for sure that they are capable in the areas that you need them to be.
Look for someone who takes on a proactive approach.
Say that you happen to run a company that’s similar to SINU IT service and you asked someone who works there about something else that you should keep in mind when hiring an IT person. One thing that they might tell you is to look for the type of individual who is proactive about their work. They are not only people who will do the bare minimum in resolving an issue, but will actually go above and beyond to make sure that your customers and clients are happy. This is the kind of person who will prove to be a great representative for your company.
Look for someone who already knows about your company.
This last point could easily be the first one. When a prospective employee can tell you about the history of your business and the kind of products and services that you provide, this means that they have a real interest in your company. It also shows true initiative. Both of these are awesome traits that a tech support person should have. For tips on questions that you should ask during a job interview, visit Zen Desk and put “10 interview questions” in the search field.